Warranty terms & exchange policy

Warranty Terms

One-year warranty applies to OKASHA product unless otherwise specified at the time of purchase. Accessories have a warranty of six months when buying used in OKASHA products. The product warranty remains measured from the date of purchasing

The following cases do not belong to free repair scope.

1. Cleaning of product and wear loss under normal circumstances (such as natural loss of casing, inserting components, aging and wear).
2. Any product failure or damage caused by installation, usage maintenance and storage that are not in accordance with usage instructions.
3. Alter or tear up barcode on products or warranty card without authorization.
4. For those beyond change or warranty period.
5. Product serial number or type on warranty card does not match the product itself.
6. Without getting the permission of OKASHA, change its inherent structure circuit privately, or dismantling or modifying without authorization.
7. Product damage caused by accident, human abuse/misuse, such as output short circuit, high-voltage input, overload work, high temperature, water inflow, mechanical damage, broken serious oxidation or rusty and etc.
8. Damage caused by transportation loading and un-loading on the way of return for repair.
9. Product failure or damages caused by force majeure such as earthquake, fire, flood lightning and so on.
10. Product failure or damaged caused by any problem other than product design, technology, quality, manufacturing and others.
11. Accessories are not included in free repair scope.

          This regulation shall come into effect since the issuing date.
          OKASHA will keep the final interpretation right and revise.
          

Exchange Policy and Procedure

1. You can exchange any UNUSED product without any fault/ reason with in 7 days after the delivery of your order. The Shipment charges may apply.
2. The product must be unused and without any flaws. If a product is returned to us in an inadequate condition, defective / damaged or incorrect / incomplete condition, we reserve the right to send it back to you.
3. The product must include the original tags, user manual, warranty cards, freebies and accessories.
4. The product must be sent back in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Okasha or Courier Company packaging, it must be returned in the same condition. Do not write and put tape or stickers on the manufacturers box.
5. You may purchase the alternate products of same OR more value than the previous ones, no amount will be returned in case of exchange. 
6. Shipping fee will be added to your new exchanged products bill. Free shipping is only applicable on first order, not on the exchange order. 
   
7. Please note that prices and discounts can be changed and discontinued anytime. Invoices given to customers are valid only for 3 days without any advance payment to book the products and lock the prices. 
   
   Note: If you need to exchange the product, please contact us with your order number and we will guide you about the procedure.